Customer Support Availability

At Khaista Gul Organic, we are committed to providing responsive and reliable customer support. Our dedicated support team is available to assist you with a wide range of inquiries, including but not limited to:

• Detailed product information and proper usage guidance

• Assistance with selecting the right product for your needs

• Order tracking and delivery status updates

• Payment-related questions or transaction concerns

• Reporting damaged, defective, or incorrect items

• Submitting complaints, feedback, or general concerns

We strive to respond to all customer inquiries promptly and professionally.

Email: support@khaistagulorganic.com
Phone/WhatsApp: +92 XXX XXXXXXX
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (excluding public holidays)

All inquiries received outside business hours will be addressed on the next working day.

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2. Product Guidance

Khaista Gul Organic provides general information and usage recommendations for all of our products to help customers use them safely and effectively.

However, please note:

• The information provided through our website, social media, or customer support is for general informational purposes only.

• Our herbal and natural products are not intended to replace professional medical advice, diagnosis, or treatment.

• Customers who are pregnant, nursing, have pre-existing medical conditions, or are currently taking medication should consult a qualified healthcare professional before using any of our products.

• Customers are responsible for following the recommended dosage and usage instructions provided on the product packaging or website.

We shall not be held liable for any adverse effects resulting from improper usage or failure to seek medical guidance when necessary.

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3. Order Support

If you experience any issue with your order, we encourage you to contact us as soon as possible so we can assist you efficiently.

In the event of a problem:

• You must notify us within forty-eight (48) hours of receiving your product.

• Please provide your full name, order number, and a clear description of the issue.

• If the product is damaged, defective, or incorrect, you must attach clear photographs as supporting evidence.

Once we receive your request, our support team will review the matter and respond within 24–48 business hours. Resolution options may include replacement, store credit, or other appropriate action in accordance with our policies.

We are committed to ensuring customer satisfaction and will make reasonable efforts to resolve valid concerns in a fair and timely manner.